About
Detail-oriented and solutions-focused IT Field Engineer/Technician with a strong background in troubleshooting, maintaining, and optimizing technology systems in diverse field environments. Experienced in performing hands-on installation, configuration, and repair of hardware and software, while ensuring compliance with safety and operational standards. Skilled in accurate data collection, technical diagnostics, and clear reporting to support efficient issue resolution and continuous improvement. Adept at collaborating with cross-functional teams, providing technical support, and communicating complex information to both technical and non-technical stakeholders. Eager to apply and expand expertise in network infrastructure, system integration, and field-based IT support to drive operational excellence and customer satisfaction in a dynamic technology setting.
Work
Summary
Supported complex drilling operations for non-gas-oil soil sample collection, pressure tests, and core drilling, ensuring efficient and accurate geological data acquisition and contributing to project success.
Highlights
Assisted in the precise setup and operation of diverse drilling equipment for soil sampling, pressure tests, and core drilling, ensuring operational accuracy and safety standards.
Executed meticulous collection, labeling, handling, and storage of soil and core samples from various depths, preserving sample integrity for subsequent laboratory analysis.
Maintained accurate records of pressure test results and effectively communicated findings to the drilling team, facilitating informed decision-making on site.
Conducted routine maintenance tasks and pre-operation checks on drilling machinery, identifying and reporting malfunctions to senior staff, which minimized downtime and ensured continuous functionality.
Adhered strictly to all safety protocols and participated in comprehensive training sessions, fostering a secure work environment and mitigating operational risks for the team.
Collaborated effectively with drilling team members, optimizing workflow and demonstrating a proactive approach to achieve project milestones and overall geological exploration objectives.
Summary
Managed diverse responsibilities across customer service, produce, stock, and inventory, ensuring operational efficiency and enhancing customer satisfaction within a fast-paced retail environment.
Highlights
Provided professional customer service, effectively resolving inquiries and enhancing the overall shopping experience for patrons.
Managed produce and grocery inventory, including efficient stocking, rotation, and display, to ensure product freshness and optimal availability.
Executed in-store marketing activities, including creative balloon setups and floral arrangements, contributing to an appealing store aesthetic and promotional efforts.
Maintained accurate stock records and actively contributed to streamlined inventory management processes, reducing waste and improving product turnover.
Summary
Served as a Military Police officer, enforcing laws, maintaining order, and providing critical security services, contributing to community safety and operational readiness.
Highlights
Executed law enforcement duties, including traffic management and crime prevention, ensuring safety and compliance with regulations.
Managed access control operations and conducted emergency response procedures, safeguarding personnel and critical assets.
Performed administrative duties, maintaining accurate records and supporting the efficiency of military operations.
Demonstrated leadership, discipline, and adherence to strict protocols in diverse and high-pressure operational environments.
Languages
English
Native
Skills
Law Enforcement & Security
Law Enforcement, Community Engagement, Traffic Management, Crime Prevention, Access Control, Emergency Response.
Retail Operations
Customer Service, Inventory Management, Stock Control, Merchandising, Retail Sales.
Field Operations
Rotary Drilling, Soil Sample Collection, Pressure Testing, Core Drilling, Equipment Maintenance.
Operations Management
Process Optimization, Safety Protocols, Equipment Operation, Meticulous Documentation, Quality Assurance.
Technical Troubleshooting
Hardware diagnosis, Network troubleshooting, Root cause analysis, System restoration.
Network Management & Configuration
Router configuration, Switch administration, Wireless access points.
Cable Installation and Management
Cable Termination, Cable Pulling, Cable Routing, Coaxial Cabling, Cable Testing, Cable Repair/Restore.
Hardware Installation & Server Rack Management
Server installation, Rack mounting, Hardware replacement, Component installation, Equipment mounting.
Problem-Solving & Analytical Skills
Critical thinking, Solution development, Issue isolation, Performance analysis, Data interpretation, Process improvement.
Use of Specialized Tools & Equipment
Cable crimpers, Network testers, Punch-down tools, Cable strippers, Testing equipment.
Teamwork, Customer Service, & Communications
Cross-functional Collaboration, Technical communication, Problem-Solving, Flexible Approach, Team collaboration, Issue escalation, Vendor management, Customer relations.
References
Selena Zugras
SelenaZugras@gmail.com
James A
Owner of Link Light Restore. James.LinkLightRestore@gmail.com